Leadership Lessons at 35,000 Feet: How One Airline CEO Turned a Negative Incident into a Culture Shift

Introduction: Leadership in Unexpected Places Leadership is often tested not in boardrooms or formal meetings but in the unplanned, everyday moments where values, culture, and behavior intersect. For Horizon Airways, one such moment unfolded mid-flight in the most unexpected way. Danielle, the CEO of Horizon Airways, was flying as an ordinary passenger when she observed…